XLSafe PRO Activation Troubleshooting Guide

If you are experiencing difficulties with activating or using XLSafe PRO on your machine then follow the steps described in this troubleshooting guide.

Pre-checks

- Ensure your anti-virus does not interfere with Microsoft Office files containing macros.

- Ensure you have administrative rights to create and write files in the location C:\DataSafeXL and its subfolders.

- For Vista and Windows 7 computers ensure that the User Control Account (UAC) is not interfering with the creation of new files in C:\DataSafeXL.

- Ensure that none of your other Microsoft Excel add-ins are interfering with XLSafe PRO.

- Ensure that you have no hidden workbooks which load up in the XLStart folder of your Microsoft Excel application.

1. Have you installed XLSafe PRO to its default location C:\DataSafeXL\XLSafe PRO\ ?

Navigate to C:\DataSafeXL\XLSafe PRO\ and ensure that XLSafe PRO has been installed correctly. You will see the following directory structure:

2. Does the XLSafe Admin add-in load automatically when you open Microsoft Excel ?

If you cannot see the XLSafe PRO splash screen and the "XLSafe Admin" menu appearing on the menu bar (Add-ins tab for Microsoft Excel 2007) then you need to follow

the manual installation instructions for the XLSafe Admin add-in described in this help topic.

3. Do you have enough admin rights based on UAC (User Account Control)?

If you are experiencing error messages such as "An error occurred. Cannot list XLSafe Pro modules and userforms" then your system might be preventing you from creating new files on your C:\ drive programmatically using Microsoft Excel.

To fix this issue you will need to change your UAC (User Account Control) settings. You can find more information on how to achieve this at the following link:

http://www.petri.co.il/disable-uac-in-windows-7.htm

4. Are you able to access the activation screen of XLSafe PRO ?

When you click on the procedure "Activate XLSafe PRO..."' on the "XLSafe Admin" menu, the following activation screen will appear.

5. Can you create a new XLSafe PRO by using the XLSafe Admin Add-in ?

After successful activation of XLSafe PRO, you should be able to create a new blank XLSafe PRO file by using the 'New XLSafe file...' command in the XLSafe Admin Add-in.

6. Can you open the newly created XLSafe PRO file successfully ?

After having created a new XLSafe PRO file, close down all instances of Microsoft Excel and open the newly created XLSafe PRO file with macros being enabled.

You should see  the "XLSafe PRO" menu being added in the menu bar (Add-Ins tab for Microsoft Excel 2007).

7. Workaround Procedure (Activating XLSafe PRO)

You should only use the guidelines described below if you have faced difficulties with steps 1-5 mentioned above.

1. Browse to the installation folder of XLSafe - default directory C:\DataSafeXL\XLSafe PRO\Common - and open the file named "unxldat.xls".

2. Make sure that macros are enabled when you open this file.

3. The activation screen will come up where you need to press the button 'Send Activation Request'.

4. Follow the prompts and enter your e-mail address and the registration code that was provided to you when you purchased the software.

5. XLSafe PRO should then create the information for an activation request. Send this to our support department and wait for the activation e-mail.

6. Once you receive this, copy it and press the button 'paste from clipboard" in the XLSafe spreadsheet. Subsequently press 'Activate Spreadsheet'.

7. Quit the file and close down all instances of Microsoft Excel.