XLSafe PRO Activation Troubleshooting Guide
XLSafe PRO Activation Troubleshooting Guide
If you are experiencing difficulties with activating XLSafe PRO on your machine then follow the steps described in this troubleshooting guide.
Pre-checks
- Ensure your anti-virus does not interfere with Microsoft Office files containing macros.
- Ensure you have administrative rights to create and write files in the location C:\DataSafeXL and its subfolders.
- For Vista computers ensure that the User Control Account (UAC) is not interfering with the creation of new files in C:\DataSafeXL.
- Ensure that none of your other Microsoft Excel add-ins are interfering with XLSafe PRO.
- Ensure that you have no hidden workbooks which load up in the XLStart folder of your Microsoft Excel application.
1. Have you installed XLSafe PRO to its default location C:\DataSafeXL\XLSafe PRO\ ?
Navigate to C:\DataSafeXL\XLSafe PRO\ and ensure that XLSafe PRO has been installed correctly. You will see the following directory structure:
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Note: If for any particular reason, your system does not allow you to install XLSafe PRO to its default location then proceed to step 6 of this troubleshooting guide. |
2. Does the XLSafe Admin add-in load automatically when you open Microsoft Excel ?
If you cannot see the XLSafe PRO splash screen and the "XLSafe Admin" menu appearing on the menu bar (Add-ins tab for Microsoft Excel 2007) then you need to follow
the manual installation instructions for the XLSafe Admin add-in described in this help topic.
3. Are you able to access the activation screen of XLSafe PRO ?
When you click on the procedure "Activate XLSafe PRO..."' on the "XLSafe Admin" menu, the following activation screen will appear.
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Note: If the activation screen does not load up then proceed to step 6 of this troubleshooting guide. |
4. Can you create a new XLSafe PRO by using the XLSafe Admin Add-in ?
After successful activation of XLSafe PRO, you should be able to create a new blank XLSafe PRO file by using the 'New XLSafe file...' command in the XLSafe Admin Add-in.
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Note: If you cannot create a new XLSafe file then you need to ensure the following conditions are met for your system:
- Ensure the directory path 'C:\DataSafeXL\XLSafe PRO\Common\unxldat.xls' exists on your hard drive.
- Ensure that you have administrative rights to write and create new files on the abovementioned location.
- Verify that 'C:\DataSafeXL' and all its files and subfolders do not have the 'Read-only' attribute.
- For Vista computers, verify that User Control Account (UAC) does not prevent you from creating and modifying files in 'C:\DataSafeXL' and its files and subfolders.
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5. Can you open the newly created XLSafe PRO file successfully ?
After having created a new XLSafe PRO file, close down all instances of Microsoft Excel and open the newly created XLSafe PRO file with macros being enabled.
You should see the "XLSafe PRO" menu being added in the menu bar (Add-Ins tab for Microsoft Excel 2007).
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Note: If the XLSafe PRO file cannot be initialised properly then follow the guidelines of this help topic. |
6. Workaround Procedure
You should only use the guidelines described below if you have faced difficulties with steps 1-5 mentioned above.
1. Browse to the installation folder of XLSafe - default directory C:\DataSafeXL\XLSafe PRO\Common - and open the file named "unxldat.xls".
2. Make sure that macros are enabled when you open this file.
3. The activation screen will come up where you need to press the button 'Send Activation Request'.
4. Follow the prompts and enter your e-maill address and the registration code that was provided to you when you purchased the software.
5. XLSafe PRO should then automatically send an activation request. Wait for the activation e-mail.
6. Once you receive this, copy it and press the button 'paste from clipboard" in the XLSafe spreadsheet. Subsequently press 'Activate Spreadsheet'.
7. Quit the file and close down all instances of Microsoft Excel.
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Note: If you are still experiencing issues, send an email to our support team at support@DataSafeXL.com
Make sure to mention your Microsoft Excel version, Windows Operating System and a detailed description of your problem with screenshots if available. |
